Q. How much does shipping cost to my country?
A. We are pleased to offer free worldwide shipping to all of our customers. Please note, VAT and/or all other fees for import duty are not included and may apply for orders outside of the European Union ('EU'). All customers will be responsible for any fees relating to import duty and unfortunately we do not have the possibility of estimating such fees, so please check with your local customs authority.
Q. How long will it take to receive my order?
We always aim to dispatch your order within 3 - 5 working days of verification. All UK orders are sent via Royal Mail. All International orders are sent via UPS and may take up to 7-10 days to arrive. Please note: all watch strap orders are sent via Royal Mail / Parcelforce Worldwide. Public holidays (including National Holidays) may interfere and/or delay shipments. In areas where Royal Mail / UPS does not deliver we reserve the right to use another carrier. For any questions relating to shipping please email us directly at firstname.lastname@example.org
Q. Can you ship to my country?
A. We always aim to fulfil orders worldwide, but if you have any concerns please email to email@example.com with full address and delivery details.
Q. Can I change my strap?
A. Yes, it's really easy. Simply use the quick release bar mechanism located on the reverse of both straps close to the watch lug connections. Even better, no tools required.
Q. Can I take my watch diving?
A. Yes, of course. All SDC Watches are equipped for any dive, with 300 meters / 1000 ft water resistance it means you can dive without any fear of water damage.
Q. How do you upcycle wetsuits for straps?
A. We have developed an intricate process, sourcing unwanted wetsuits from across the UK to create a meticulously stitched watch strap that we believe is truly remarkable. All of our straps have been handcrafted using the best quality materials so that we can provide a watch that not only looks and feels great but also fulfils our mission of being an upcycling dive watch brand. Please note: watch straps are allocated randomly from selected wetsuits. The thickness of the material may vary from time to time, but we typically use wetsuits which are between 2-3mm thick. The total thickness of the strap is 4mm (per band) and rough edges sometimes feature due to the nature of the material and upcycling process (it's all part of the fun!).
Q. What is covered under the 2 year warranty?
A. We are pleased to offer a 2 year warranty on all SDC Watches. The warranty covers you against all manufacturing defects, excluding the lens, strap and damage caused by accident, misuse or lack of care. Please note that the warranty does not cover normal wear and tear of the case and strap.
Q. What methods of payment do you accept?
A. We currently accept all major payment methods.
Q. Can I amend my order or request a refund?
A. We really hope you love your new SDC Watch, however, should you have any issues or wish to receive a refund then please email us at firstname.lastname@example.org and we'll be glad to assist you.
For all other general enquiries, please email us at email@example.com - we'll be glad to help you.